JOHNSON MOJISOLA ABOSEDE

Experienced Customer Service & Loan Collection Professional

Lagos State, NG.

About

Highly motivated and results-driven professional with proven experience in customer service, loan collection, and sales, adept at resolving complex inquiries, negotiating effective payment solutions, and building strong client relationships. Leverages strong communication and analytical skills to enhance customer satisfaction and achieve organizational targets in fast-paced environments.

Work

Glora Technology

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Loan Collection Officer

Lagos State, Lagos, Nigeria

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Summary

Managed and recovered overdue payments through strategic negotiation and compliance adherence, ensuring efficient resolution for borrowers and the company.

Highlights

Successfully contacted and negotiated with numerous borrowers to recover overdue payments, contributing to improved financial liquidity.

Developed and implemented effective collection strategies, streamlining processes and enhancing recovery rates by an estimated X%.

Maintained accurate and confidential records of all collection activities, ensuring data integrity and compliance with regulatory standards.

Ensured strict compliance with relevant laws and regulations in all collection practices, mitigating risks and maintaining ethical standards.

D'ELUXURY SELECTION

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Sales Representative

Lagos State, Lagos, Nigeria

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Summary

Drove revenue growth by identifying new business opportunities, fostering client relationships, and consistently exceeding sales targets.

Highlights

Identified and pursued new business opportunities, expanding client base by X% and contributing to overall revenue growth.

Built and maintained strong, lasting relationships with existing clients, resulting in X% customer retention and repeat business.

Presented diverse products and services effectively, negotiating sales agreements that consistently met or exceeded monthly targets by an average of X%.

Achieved and surpassed sales targets and quotas consistently, demonstrating strong performance in a competitive market.

Right Finance Limited

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Customer Service Representative / Loan Collection Officer

Lagos State, Lagos, Nigeria

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Summary

Provided exceptional customer service and managed loan collections, resolving inquiries and developing strategies for timely repayments while maintaining accurate records.

Highlights

Handled a high volume of customer inquiries and resolved complex issues efficiently, improving customer satisfaction by X%.

Communicated effectively with borrowers to negotiate flexible payment plans, leading to a X% increase in successful repayment agreements.

Proactively identified and contacted delinquent accounts, implementing targeted strategies that reduced outstanding balances by X%.

Developed and executed effective collection strategies, significantly improving timely loan repayments and minimizing defaults.

Education

Lagos State University of Education

Lagos State, Lagos, Nigeria
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Bachelor Of Education Education

Federal College of Education

Lagos State, Lagos, Nigeria
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Nigeria Certificate In Education Education

Languages

English

Yoruba

Skills

Technical Skills

Excel Sheet, Google Docs, WPS.

Soft Skills

Strong communication, Negotiation skills, Analytical skills, Financial assessment, Problem-solving, Payment plan development, Attention to detail, Organizational skills, Work under pressure, Target achievement, Customer Relationship Management (CRM), Conflict Resolution, Customer Retention, Data Entry, Compliance Adherence.